1. Unmatched Nationwide Coverage

• Delivery reach spanning 29,000+ pincodes across India.

• Tier-1, Tier-2, Tier-3 cities, towns, and even remote rural areas included.

• Presence in all 28 states and 8 union territories, covering metro to remote regions.

2. Tailored for E-Commerce Businesses

• Specially designed logistics solutions for XOTIC sellers, marketplaces, and D2C brands.

• Seamless integration with XOTIC stores.

• Multiple courier partners under one roof, ensuring better reach and cost-efficiency.

3. Fast & Reliable Deliveries

• Same-day and next-day delivery options available in metro cities.

• Standard delivery for long-distance and rural regions with real-time ETA updates.

• Express and Economy shipping modes depending on urgency and budget.

4. Cash on Delivery (COD) Enabled

• COD available across most of the 29,000+ pincodes.

• Automated COD reconciliation system to reduce fraud and delays.

• Faster remittance cycles for XOTIC sellers to maintain cash flow.

5. Prepaid Orders Support

• Secure prepaid order delivery with OTP verification for high-value shipments.

• Integration with multiple payment gateways for smooth checkout experiences.

6. Reverse Logistics (RTO & Returns Management)

• Hassle-free return pick-up services from 20,000+ pincodes.

• Automated RTO (Return to Origin) tracking to minimize losses.

• Efficient replacement and exchange management for customer convenience.

7. Technology-Driven Operations

• AI-based courier allocation engine to choose the fastest and most cost-effective delivery partner.

• Real-time tracking dashboard for both sellers and buyers.

• Smart algorithms to reduce delivery delays and optimize shipping routes.

8. Multi-Courier Shipping Platform

• Single platform to access top courier partners like Delhivery, Blue Dart, DTDC, Ecom Express, Xpressbees, Shadowfax, and India Post.

• Rate comparison feature to pick the most economical option.

• Intelligent load balancing to ensure quick pick-ups and timely deliveries.

9. Cost-Effective Pricing Plans

• Competitive rates with bulk shipping discounts.

• Weight and volume-based pricing for optimized costs.

• Custom pricing models for startups, SMEs, and large enterprises.

10. Value-Added Services (VAS)

• Insurance coverage for lost or damaged shipments.

• Branded tracking page with seller’s logo and theme.

• Automated shipping labels and invoices with barcode/QR code support.

11. Dedicated Seller Dashboard

• Centralized control panel to manage all orders, shipments, COD payments, and returns.

• Detailed analytics and reports on shipping costs, delivery performance, and RTO percentage.

• Bulk order upload via Excel, API, or platform integration.

12. Customer Experience Enhancement

• Buyers receive real-time SMS and email notifications about their order status.

• Transparent communication reduces delivery failures and cancellations.

• Easy return initiation process for better customer satisfaction.

13. Scalability for High-Volume Sellers

• Designed to handle thousands of orders daily without disruption.

• Supports flash sales, festive seasons, and sudden order surges.

• Elastic logistics model that grows with your business needs.

14. Warehousing & Fulfillment Support

• Partnerships with XOTIC strategic fulfillment centers across major cities.

• Pick, pack, and ship solutions to reduce seller workload.

• Inventory storage and management services for fast order processing.

15. Secure Handling of Shipments

• Special care for fragile, perishable, and high-value items.

• Tamper-proof packaging and secure shipping protocols.

• Insurance options for added peace of mind.

16. Cross-Border Shipping Support (Optional)

• International delivery services to expand beyond India.

• Integration with global carriers like FedEx, DHL, and Aramex.

• Customs clearance assistance for hassle-free exports.

17. Delivery Performance Metrics

• 98% successful delivery rate across India.

• Low RTO percentage through intelligent address verification tools.

• On-time delivery promise with service-level guarantees.

18. Eco-Friendly Logistics

• Use of EV fleets and green packaging materials in select cities.

• Optimized delivery routes to minimize fuel consumption.

• Commitment to sustainable logistics practices.

19. Multi-Partner Support

• Sellers can manage orders from XOTIC marketplaces on a single dashboard.

• Sync and ship orders automatically, reducing manual effort.

• Unified tracking across multiple channels.

20. Dedicated Support & Account Management

• 24/7 customer support for sellers via chat, call, and email.

• Dedicated account manager for high-volume sellers.

• Proactive issue resolution to minimize shipment delays.